Archive | May 2015

HP Support Assistant install failure 1639

I was recently updating the HP Support Assistant on my HP Probook laptop.  While attempting to run the install, I kept receiving the follow errors:
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The install log showed the following:
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Windows Installer installed the product. Product Name: HP Support Assistant. Product Version:
Product Language: 1033. Manufacturer: Hewlett-Packard Company. Installation success or error status: 1639.

Thankfully I came across the following article which helped clear things up:
To resolve this problem, remove all special characters or extended characters in the company name. To do so, modify the registry entry for the RegisteredOrganization string value.

Sure enough, I browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion & noted that the RegisteredOrganization/RegisteredOwner value was added in quotes as part of the corporate SCCM build.  After changing the registry settings, I was able to run the installer with no further issues.