May 6, 2015  

HP Support Assistant install failure 1639

I was recently updating the HP Support Assistant on my HP Probook laptop.  While attempting to run the install, I kept receiving the follow errors:
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The install log showed the following:
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Windows Installer installed the product. Product Name: HP Support Assistant. Product Version: 7.7.34.34.
Product Language: 1033. Manufacturer: Hewlett-Packard Company. Installation success or error status: 1639.

Thankfully I came across the following article which helped clear things up:
https://support.microsoft.com/en-us/kb/326027
To resolve this problem, remove all special characters or extended characters in the company name. To do so, modify the registry entry for the RegisteredOrganization string value.

Sure enough, I browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion & noted that the RegisteredOrganization/RegisteredOwner value was added in quotes as part of the corporate SCCM build.  After changing the registry settings, I was able to run the installer with no further issues.

06-05-2015

About AJ McKean

Based in sunny Tauranga, New Zealand, AJ McKean is a Senior Systems Engineer in Mt Maunganui. With over 15 years of professional IT experience working in both New Zealand and the United States, he holds several certifications including MCSE(2000-2003), MCITP:Enterprise(2008), MCSA(2012), VMware VCP-DCV5.5, CompTIA A+ & is an HP Storage Architect. He is passionate about all things IT, especially virtualization, automation & cloud technologies.

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