VMware Scan/Stage/Remediate Patching Fails

I was recently patching an ESXi 5.1 host received the following error when attempted to scan, stage or remediate the host:
None of the rest of the hosts in the cluster had any issues, so I assumed the issue was with the host.  I then went and checked the Update Manager logs for further info.  These logs are located under: C:\Users\All Users\VMware\VMware Update Manager\Logs.  In the vmware-vum-server-log4cpp.log file in this folder.  I search for error or warning in the text editor to look for potential issues.  This led me to the following error: Platform Configuration Error: /usr/sbin/esxupdate returned no results, exit status: 1

I then searched Google and came across the following article for VMware: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2014538
Followed the steps listed in the KB:

    To check if the vmsyslogd service is running, run the command:

    ps | grep vmsyslogd

    If there is no output, the service is not running.

    To start the vmsyslogd service, run the command:


    To reload vmsyslogd , run the command:

    esxcli system syslog reload

    To verify that the vmsyslogd service is running, re-run the command:

    ps | grep vmsyslogd

I discovered the following error in the syslog output after running esxcli system syslog reload command listed above:

From there, changed the path location for Syslog on the host, selected ok and was then able to scan(this was the actual issue)/stage/remediate the host!

About AJ McKean

Based in sunny Tauranga, New Zealand, AJ McKean is a Senior Systems Engineer in Mt Maunganui. With over 15 years of professional IT experience working in both New Zealand and the United States, he holds several certifications including MCSE(2000-2003), MCITP:Enterprise(2008), MCSA(2012), VMware VCP-DCV5.5, CompTIA A+ & is an HP Storage Architect. He is passionate about all things IT, especially virtualization, automation & cloud technologies.

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