HP 3PAR with SCOM “Unable to connect to the remote server”

I was recently configuring the HP 3PAR monitoring for System Center Operations Manager 2012R2 for a customer.  After installing the HP SCOM Storage Monitoring Application and adding my local management server, I proceeded to add the HP 3PAR Storage System via the HP Storage Management Pack User Configuration Tool and received the error “Unable to connect to the remote server” whenever I attempted to connect.

2016-09-26_17-28-13

I confirmed my username/password was correct – even setup a new account, all with the same result.  It turns out that the CIM service was not running on the 3PAR, which is a requirement for the application/management pack to function.  I connected to the storage system via SSH, typed “showcim” and confirmed that it was not functional.  Running the command “startcim” started the CIM service and after a few seconds, returned to the HP Storage System dialog and re-connect with success!

2016-09-26_17-41-08

2016-09-26_17-28-50

Finally, after enabling discovery in SCOM for the Management Server and waiting a couple of minutes the storage system appeared in SCOM and reported as it should.

2016-09-27_9-26-23

 

About AJ McKean

Based in sunny Tauranga, New Zealand, AJ McKean is a Senior Systems Engineer in Mt Maunganui. With over 15 years of professional IT experience working in both New Zealand and the United States, he holds several certifications including MCSE(2000-2003), MCITP:Enterprise(2008), MCSA(2012), VMware VCP-DCV5.5, CompTIA A+ & is an HP Storage Architect. He is passionate about all things IT, especially virtualization, automation & cloud technologies.

Leave a Reply

Your email address will not be published. Required fields are marked *